Refund policy

RV Repair Men Return & Refund Policy Effective Date: March 2026 (Last updated: March 5, 2026)

At RV Repair Men (based in Azle, Texas), we stand behind every product and part we sell. If you're not 100% satisfied for any reason, we'll make it right with a full 90-day return or refund window — no questions asked (as long as the item qualifies).

90-Day Return & Refund Window

You have 90 days from the date you receive your order to return any item for:

  • A full refund to your original payment method, or
  • An exchange for a different size/color/item, or
  • Store credit (often the fastest option)

The 90-day clock starts on the delivery date shown on your tracking.

What Qualifies for Return

  • Item must be unused, in original condition, with all tags, packaging, and accessories intact.
  • You must have proof of purchase (order number or receipt).
  • We inspect every return — items that pass inspection get processed quickly.

What Does NOT Qualify (Exceptions)

These items are final sale and cannot be returned or refunded:

  • Customized, personalized, or installed RV parts (e.g., engraved items, cut-to-fit hoses, or any part that has been mounted)
  • Opened consumables or chemical products (e.g., oils, cleaners, sealants, adhesives, or RV roof coatings)
  • Used, installed, or damaged items (unless proven defective — see below)
  • Clearance, closeout, or “final sale” marked items
  • Digital downloads, gift cards, or repair services

Defective or Damaged Items

If your item arrives damaged or defective, contact us within 90 days and we’ll:

  • Cover the return shipping, or
  • Send a free replacement immediately (whichever you prefer)

How to Start a Return or Refund

  1. Email us at andrew@rvrepairmen.com with your order number and reason (optional).
  2. We’ll reply within 1 business day with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack the item securely in its original packaging.
  4. Ship it to: RV Repair Men Attn: Returns – RMA #[number] 14151 FM 730N, Building 600 Azle, TX 76020

Important: Customer is responsible for return shipping costs unless the item is defective. We recommend using a trackable carrier (USPS, UPS, or FedEx) for proof of delivery.

Refund Processing

  • Once we receive and inspect your return (usually 3–5 business days), we’ll process your refund.
  • Refunds appear on your card/bank within 5–10 business days (depends on your bank).
  • Store credit or exchanges are issued immediately upon approval.
  • Original shipping costs are non-refundable (standard industry practice).

Exchanges

Want a different item instead? Just let us know in your return request — we’ll ship the new one as soon as we receive the old one (no extra shipping charge on our end for most exchanges).

Questions or Need Help?

We’re real people who actually answer the phone and email. Contact us anytime:

(This policy applies to all purchases made directly through RV Repair Men online or in-person. We reserve the right to update it, but any changes won’t affect returns already in process.)

Thank you for trusting RV Repair Men with your RV needs — we truly appreciate your business and want you to be 100% happy with every purchase!